MBJ
Customer Support

Shipping and Delivery

Effective Date / Fecha de vigencia: January 2025 / Enero 2025

 

At MBJ Luxe Club, we take shipping and delivery seriously to ensure your order arrives securely and on time.

 

1. PROCESSING TIME

  • Orders are processed within 1–3 business days (excluding weekends and holidays).

  • Once your order is shipped, you will receive a tracking number via email.

2. SHIPPING METHODS

  • We offer standard and expedited shipping options at checkout.

  • All 18kt gold jewelry orders are shipped with signature confirmation required. This means someone must be present at the address to sign for the package.

  • Shipping is available within the United States. For international inquiries, please contact us before placing your order.

3. DELIVERY TIME

  • Standard shipping: 3–7 business days

  • Expedited shipping: 1–3 business days

    Please note: Delivery times are estimates and may vary based on your location or carrier delays.

4. SHIPPING CONFIRMATION

Once your order has been marked as “delivered” by the shipping carrier and signed for, MBJ Luxe Club is no longer responsible for the package. Please ensure someone is available at the address to receive and sign for the order.

5. LOST OR STOLEN PACKAGES

If your order shows as delivered with a valid signature, MBJ Luxe Club is not liable for lost or stolen packages. Please contact the carrier to open a claim. We are happy to assist with documentation if needed.

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En MBJ Luxe Club, manejamos nuestros envíos con seriedad para asegurarnos de que tu pedido llegue de forma segura y puntual.

1. TIEMPO DE PROCESAMIENTO

  • Los pedidos se procesan en un plazo de 1 a 3 días hábiles (excluyendo fines de semana y feriados).

  • Una vez enviado, recibirás un número de seguimiento por correo electrónico.

2. MÉTODOS DE ENVÍO

  • Ofrecemos opciones de envío estándar y exprés al momento del pago.

  • Todos los pedidos de joyería en oro 18kt se envían con entrega con firma obligatoria. Es decir, una persona debe estar presente para firmar la recepción del paquete.

  • Envíos disponibles dentro de Estados Unidos. Para envíos internacionales, contáctanos antes de realizar tu pedido.

3. TIEMPO DE ENTREGA

  • Envío estándar: 3–7 días hábiles

  • Envío exprés: 1–3 días hábiles

    Nota: Los tiempos de entrega son aproximados y pueden variar por ubicación o retrasos del transportista.

4. CONFIRMACIÓN DE ENTREGA

Una vez que el transportista marque el pedido como “entregado” y exista una firma válida, MBJ Luxe Club no se hace responsable por el paquete. Asegúrate de que haya alguien disponible para recibirlo.

5. PAQUETES PERDIDOS O ROBADOS

Si el pedido aparece como entregado con firma válida, MBJ Luxe Club no se hace responsable por pérdidas o robos. Puedes abrir una reclamación con la empresa de transporte. Con gusto te apoyamos con documentación si es necesario.

All orders are processed and shipped within 24 hours of receipt, excluding weekends and holidays. We use reliable shipping carriers to ensure that your order arrives in good condition. Our goal is to provide a seamless and stress-free shopping experience, and we will do everything in our power to make sure that you receive your order as quickly and efficiently as possible.

Please note that all shipping times are estimates, and actual delivery times may vary based on your location and other factors. If you have any questions or concerns about the delivery of your order, please don’t hesitate to contact us at [mbjboutiquee@gmail.com].

*mbj.boutique is no responsible for lost packages. Please check the address you put in your order because the shipping carrier will delivered to that address. 

Returns & Exchanges

📦 REFUND & RETURN POLICY / POLÍTICA DE REEMBOLSOS Y DEVOLUCIONES

Effective Date / Fecha de Vigencia: January 2025 / Enero 2025

1. FINAL SALE POLICY

Due to the nature of fine jewelry and hygiene standards, all sales are final. Once an order is placed and confirmed, it cannot be canceled, refunded, or returned unless there is a manufacturing defect.

2. EXCHANGES (If Applicable)

Exchanges may be considered within 3 calendar days of delivery and only if the item is unused, in original packaging, and in perfect condition. To request an exchange, please contact us at:

📧 mbjboutiquee@gmail.com

You must provide order number, proof of purchase, and photos of the product.

Shipping costs for exchanges are the customer’s responsibility unless the exchange is due to an error on our part.

3. SIGNATURE DELIVERY

All jewelry orders include signature-required delivery to ensure the item is received by the customer. Once the carrier confirms delivery with a valid signature, MBJ Boutique is not responsible for lost or stolen packages.

4. CHARGEBACKS

📌 IMPORTANT NOTICE:

Any attempt to file a fraudulent chargeback after confirmed delivery (with signature and tracking) will be fully investigated. MBJ Boutique reserves the right to initiate legal action to recover the full amount, including legal fees, and will submit all order data, signature confirmation, and communication records as evidence.

Customers who abuse the chargeback system will be permanently banned from making future purchases on our site.

1. POLÍTICA DE VENTA FINAL

Debido a la naturaleza de la joyería fina y por razones de higiene, todas las ventas son finales. Una vez que se realiza y confirma un pedido, no se puede cancelar, reembolsar ni devolver, salvo en casos de defecto de fabricación.

2. CAMBIOS (Si Aplica)

Los cambios pueden considerarse dentro de los 3 días calendario posteriores a la entrega y solo si el producto no ha sido usado, está en su empaque original y en perfectas condiciones.

Para solicitar un cambio, por favor contáctanos a:

📧 mbjboutiquee@gmail.com

Debes proporcionar tu número de orden, prueba de compra y fotos del producto.

Los gastos de envío para cambios son responsabilidad del cliente, salvo error por parte nuestra.

3. ENVÍO CON FIRMA

Todos los pedidos de joyería se envían con entrega con firma obligatoria para asegurar que el producto sea recibido por el cliente. Una vez que el transportista confirme la entrega con firma válida, MBJ Boutique no se hace responsable por pérdidas o robos.

4. CHARGEBACKS

📌 AVISO IMPORTANTE:

Cualquier intento de realizar un reclamo bancario fraudulento (chargeback) después de una entrega confirmada (con firma y rastreo) será investigado en su totalidad. MBJ Boutique se reserva el derecho de iniciar acciones legales para recuperar el monto total, incluyendo gastos legales, y presentará como evidencia todos los datos del pedido, confirmación de firma y comunicaciones.

Los clientes que abusen del sistema de chargeback serán vetados permanentemente de futuras compras en nuestro sitio.

FAQ

All chargebacks are thoroughly investigated. If the order was delivered with proof and signature, we reserve the right to take legal action to recover the full amount and related fees.

Yes. Every piece is made of 100% 18kt gold, never plated or filled. All items are tested and verified for authenticity.

Yes. All 18kt gold orders require a signature at delivery for security and fraud prevention.

Due to the nature of fine jewelry, all sales are final. However, we may consider an exchange within 3 days of delivery if the item is unworn and in original condition.

If the carrier marks it as “delivered” and a valid signature is recorded, we are not liable for loss or theft. You may file a claim with the shipping provider.

Yes, you will receive a tracking number via email once your order has been shipped. You can use this tracking number to track the delivery of your order and check its status at any time.